Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Agreement") are entered into by Donbet, a Curaçao-licensed online casino and sportsbook (the "Platform"), and you ("User" or "You"). By accessing the Platform, using its services, or registering an account, You agree to be bound by these Terms and Conditions.

Acceptance of the Terms

1. These Terms and Conditions govern Your use of the Platform and supersede any prior agreements between You and Donbet.
2. By creating an account or placing a bet, You acknowledge that you have read, understood, and agreed to abide by these terms.

Eligibility Requirements

3. The Platform is available only to individuals aged 18 years and above who are in jurisdictions where online gambling is permitted ("Permitted Jurisdictions").
4. Users from the following countries may not access or register accounts on this site: Aruba, Bonaire, Curaçao, the Netherlands, Israel, Iran, Georgia, Lithuania, North Korea, Myanmar, the USA and its dependencies, and FATF-blacklisted jurisdictions.
5. Only one account per user is allowed.

Account Registration Rules

6. To create an account, you must provide accurate personal details, including name, address, phone number, and identification documents.
7. You agree to keep your registration information up-to-date and notify us of any changes promptly.
8. We reserve the right to request additional documentation or verification at our discretion.

One-Account-Per-User Policies

9. Each account must be used by a unique individual; sharing accounts with others is strictly prohibited.
10. Users attempting to manipulate the system, including but not limited to multi-accounting and bonus abuse, may have their accounts suspended or closed without notice.

Identity Verification and KYC

11. To comply with anti-money laundering regulations, we perform identity verification (KYC) checks on all users upon account creation and from time-to-time thereafter.
12. We reserve the right to suspend your access if we fail to verify sufficient information during our review process.

Account Accuracy Obligations

13. You agree that you will not make false or misleading statements when registering an account, requesting bonuses, or making transactions through the Platform.
14. By providing true and complete identification, you allow us to monitor your behavior for any suspicious activity and protect both yourself and other users from potential risks.

Account Security Responsibilities

15. To secure your account:
    • Use strong, unique passwords
    • Do not share login credentials with anyone else
    • Regularly review your transactions in the Platform's "Transaction History" section

Login Credentials and Password Protection

16. You are responsible for keeping your password confidential.
17. Donbet shall not be liable if unauthorized access is gained due to shared or compromised passwords.

Restricted Behavior and Prohibited Activities

18. We reserve the right, but do not undertake any obligation, to terminate services with Users whose behavior disrupts the Platform's normal operation:
    • Multi-accounting
    • Bonus abuse (including free-betting or chip-stacking)
    • Any suspicious activity that might interfere with fair play

Bonus and Promotion Rules

19. All promotional offers are governed by their specific terms, which can be found in our "Promotions" section.
20. We reserve the right to withdraw any offer at any time for any reason.

Wagering and Gameplay Conditions

21. You acknowledge that winning outcomes of all games on this Platform may vary due to factors beyond Donbet's control (e.g., natural disasters, human errors).
22. All gaming winnings are paid out in accordance with the specific rules governing each game.
23. Losses will be reimbursed as stipulated by our Refund Policy.

Bonus Abuse Prevention

24. Bets made while attempting to exploit bonus terms may result in bonus cancellation or account restrictions without notice.

Responsible Gambling Expectations

25. To support responsible gaming practices, we have implemented tools and guidelines that aim to minimize your risk of losing large amounts.
26. You can opt out from receiving marketing emails at any time.
27. If you request a self-exclusion period for up to 5 years or choose to take a break (cooling off) from gambling with us, please contact our Customer Support team.

Self-Exclusion and Account Restrictions

28. We reserve the right to limit or cancel transactions if there are suspicions of money laundering or other prohibited activities.
29. If your account is restricted or closed for any reason, we may retain records detailing our reasons for such an action.

Game Fairness and RNG Systems

30. All games on this platform employ Random Number Generators ("RNGs") certified by a reputable third-party auditor to ensure fairness in all winning outcomes.
31. You understand that game outcomes are beyond Donbet's control, as they depend on external factors such as server performance.

Technical Interruptions or Voided Gameplay

32. We do not guarantee uninterrupted service and accept no liability for any inconvenience resulting from our failure to deliver continuous access.
33. Your participation in events may be void if the system experiences unforeseen disruptions due to hardware failure, technical glitches or errors beyond Donbet's control.

Suspension or Closure of Accounts

34. If your account is found to have engaged in prohibited activities as stipulated within this agreement we reserve all rights and discretion when deciding what action will occur next.

Intellectual Property and Platform Ownership

35. All intellectual property associated with the Platform, including content, graphics, software code, and design elements ("Materials"), belongs exclusively to Donbet.
36. Users agree not to reproduce or distribute any Materials without our prior consent in writing.

Limitation of Liability

37. The total aggregate liability for losses arising from gaming activities shall not exceed 10 (ten) times the player's original deposit amount since all other stakes are made against house edge.
38. Donbet accepts no responsibility for any loss, damage or inconvenience resulting from its failure to deliver continuous access.

Modification of Terms

39. We reserve the right to modify these Terms and Conditions at our discretion without prior notice to You; changes may include updates to rules governing gaming activities or bonus terms.

Contact or Support Guidance

40. Should you require clarification on any aspect, please refer all queries directly through our website 'Support' section.
41. For urgent concerns regarding account restrictions, suspended access or payment issues, kindly contact customer support via live chat and we will address the matter as quickly as possible.